You have 30 days to send a product back without stating a reason (right to return). Within this period, you can view, review and fit the item as you would in a store, unless otherwise stated.
The period wherein you may return expires 30 days after the day:
- That the article is within your possession.
You may only send back an item if:
- The article is complete.
- If the article is not used, not damaged and not washed.*
- It is in original state and packaging with labels attached, as far as possible.
- The right of withdrawal has not fallen.
Should you wish to use your right of withdrawal, please contact us, preferably via email@example.com.
You need a return label to be able to return a package. You can create this label yourself and print it using the return service portal. You need the tracking number to create a return label. You can find the tracking number on the address sticker attached to the box, but you can also find the tracking number in the track-and-trace email you received from us earlier. After completing the steps in the return service portal, print the return label and attach it to the package on top of the original address sticker. Don't forget to place the original packing slip in the return shipment.
It could occur that the return service portal doesn’t work. In this case, our shipping partner doesn’t offer this possibility in your country/region. In that case you’ll have to take care of the return shipment yourself. You’ll find the return address at the bottom of this page.
From the moment you have notified us of your return, you have another 14 days to actually send us back your order.
* We can charge you for the decrease in value if the item is damaged or used.
Which articles are excluded from the right of withdrawal?
Some items are excluded from this right to withdrawal and cannot be sent back to us. Made to order products or tailored products using specifications you have provided. Including tailored or altered clothing, personalized clothing such as cross shirts and digital and/or physical gift certificates. The purchase of these items is final after a successful payment.
Are there charges for returning my order?
Only the risk and shipping costs for returning from your location to our warehouse are at your own expense.
As soon as we have received the item, we will transfer the purchase amount (with potential standard shipping costs that were made to ship to your location) to your account within 14 days. Provided that we have received your return in good state. We always use the same payment method you have used in order to process your refund.
Make sure to include your invoice or packing slip in your return, enabling it to process your return quickly. The invoice was sent to you by e-mail, the package slip was included in your parcel. Should you decide to keep a part of the order, we will charge you a small contribution for the shipping charges made preparing, checking, transporting and shipping your order.
How soon will you process my return?
Your return is generally processed within 5 working days after receiving the item(s) at our end. You will receive confirmation by e-mail once your return has been processed. A refund of your purchase amount will be processed into your account within 14 days. We always use the same payment method you have used in your order to process your refund.