Do you have a complaint about a purchased item, our service or the (delivery of) your order? We’d like to get this sorted for you and recommend you to call us during office hours or send us an e-mail. Should you decide to send an e-mail about your complaint, please inform us of your order/invoice number and your phone number so we can get in touch. Please visit our contact page for the correct contact details. See our customer service for the correct contact information.
We take a period of 5 weekdays for our response. Within this period, we will contact you by phone or e-mail in order to get this complaint sorted properly.
Do you feel your complaint has not been sorted properly, feel free to contact the Stichting Webwinkelkeur, a Dutch foundation that offers free mediation.
What warranty am I entitled to?
All items purchased at our webshop have a legal warranty. It means a product should be in a good state of delivery and should function properly when used normally. We will not only look at the legal warranty, but will take economic life into consideration as well, as some items naturally last longer than others.
Rights and duties
If an article shows flaws within the warranty period as stated above, we kindly ask you to inform us as soon as possible. We will then take all steps necessary to provide you with a suitable solution. This might be: a free repair, a new article or refund of the purchase amount. Is the flaw on your article debit to your own fault? Then you will not be entitled to our warranty. When the article is worn off through normal use, you are not entitled to our warranty either.
The proof of warranty
The warranty period begins at purchasing date. The invoice of your order is the proof of warranty for your product. Would you like to claim your warranty, we will ask you to provide a copy of the invoice. The invoice is been sent by e-mail at the moment of purchase.
Will I be refunded repair costs?
If we have found your complaint to be justified, MVD will pay repair costs (including shipping charges to MVD). If after judging your complaint, we find it not to be grounded, we will send you a free quotation for the repair.
How long does it take to get an item repaired?
We strive to send your item back within 21 days after it has been offered to us. We will keep you informed by e-mail, should it take us longer to repair the product.
Lowest Price Guarantee
As manufacturer of MVD motor and BMX clothing, we can guarantee that you will never pay too much for our clothing. We guarantee the lowest price on all MVD Racewear products. Should you find your purchase for a lower price elsewhere, we will pay you back the difference.
Conditions of our lowest price guarantee:
- The lowest price guarantee is for all purchases at mvdracewear.com
- The lowest price guarantee is valid up to two weeks after purchase. Should you find your purchase at a lower prices in another web shop within two weeks or is your purchase offered at a lower price on our own website within two weeks, we will pay back the difference.
- The lowest price guarantee is only valid when the delivery and payment conditions of the other web shop are identical to those of mvdracewear.com
- The lowest price guarantee is only based on the compared price of the same article on a web shop from countries inside the EU.
- The price comparison is based on the price indicate in the web shop plus any possible shipping charges.